Custom Service

Shipping & Delivery

1.For sample products:
After you choose the items from the website and get all thing confrimed. We may negotiate the shipping terms and shipping charge. Generally we deliery the sample products to you by Express like DHL, FedEx, UPS, EMS etc. Also we could deliver the sample products by your pointed deliver terms.
2.For bulk order:
After all all the items you ordered was made ready. We may deliver the goods by sea or air. You may use your shipping forwarder in China. Or use ours. All the shipping charge and deliver term need to be confrimed before you place order to us.

Privacy & Security

This privacy policy sets out how Ornata uses and protects any information that you give Ornata when you use this website. Ornata is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Ornata may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Please check the whole Privacy & Security here

Returns & Replacements

At Ornata, we want you to be satisfied with your purchase. If you are not satisfied with your purchase, you may return new unopened items within 30 days of delivery for a full refund. Freight costs for all returns will be the responsibility of the purchaser.
Items that are Not Refundable:
Products without original packaging
Products where 30% or more have been used
Products purchased more than 30 days from date of return request
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund earlier. We’ll notify you via email of your refund once we’ve received and processed the returned item.
If you have a question or comment concerning a return or exchange, please contact us by and send your comment, or call our customer service department Phonenumber.


This section explains finding what you need, adding items to your bag, deleting items from your bag, changing quantities, your subtotal, submitting your bag/checkout and the order confirmation process. If you have any other questions or concerns about shopping online, please visit our help section and FAQs.
After you choose your wanted items on our website, Please contact us by email to confirm the shipping charge and the price. Currently we do not accept online order and payment. Thanks.

Payment, Pricing & Promotions

Payment Information:
We currently accept T/T, Paypal payment methods. The detail payment term as below:
For sample products:
For small order less than $500 order, We need 50% prepaied payment. And the balance payment need to release before delivery.
For bulk order:
We accept T/T, L/C and 30% payment deposite. And then we’ll begain to make the proeucts. Generally it’s 25-40 days. Before the shipping delivery, You need to release the balance payment.
All the goods is not incluced Tax and shipping Charge.
Please also contact us to confirm the shipping charge and Tax if in need.

Other FAQs

1. How to buy the kids lamp products from your company?
Choose one or more item on our website. Then sent inquiry to us by email, or chat online
2. Cou you custom made lamp for us ?
We usually do not offer custom made service. But may make it for you need it a big quantity more than 100 pieces per type.
3. Can I get a sample to test the kids lamp first ?
It’s acceptable to offer lights samples, But we need to charge sample Charge at first cooperation. After many times cooperation, We may offer free new products to you.
4. What’s your minimum order quantity(MOQ) ?
For in stocked lamps, The MOQ is 10 pieces per model, And 100 pieces for custom made products.
5. Do you accept print our trademark or LOGO on the lamps ?
It’s acceptable to print your logo and trademark on lamps and cartons. But it on basis of the order over 100 pieces.
6. Can I order only 1 pieces per time ?
It’s viable to order only 1 pieces, But the price is retail price but not wholesale price.
7. What’s your payment term ?
Our payment terms is T/T 30% deposite payment and 70% for balance payment before delivery. But it’s also OK for L/C and PayPal.
8. How long about your production time ?
Production time is usually 30-40 days for big order.(over 500 pieces.) And 20-30 days for general order(less 500 kids lamps.)
9. What kind of kids lamp you can offer to choose ?
We generally offer baby bedroom lighting, Like ceiling lamp, floor lamp, desk lamp, baby table lamp, kids night light, kids lamp. Also we can offer children room wall lights, pendant
lights, battery operated lights and other lamps & lighting.
10. What certificate do you have ?
Currently we have certificate of CE, SGS, RoHS, UL, UV, and other certificate, So it’s easy for you to import to your country and sell the kids lamps.